Subject and purpose of the processing

We process your personal data for the following purposes: A chatbot answers questions from prospective students. Following the campaign, the questions will also be used in anonymous form to improve the quality of the chatbot and conduct further research.

The use of the chatbot and the necessary disclosure of your personal data to use the chatbot is voluntary. If you do not use this service, you will not be at a disadvantage. All information that the chatbot can offer you can also be found on our university's website.

The following personal data is collected when the chatbot is used: IP address, browser and operating system information, and your questions to the chatbot.

Legal basis for processing your personal data

Your personal data is processed on the following legal basis: Consent

Disclosure of personal data and place of processing

To provide the function, we intend to transfer your personal data to the following third countries or to the following international organizations: Your IP addresses, the signature of your browser and your operating system together with your questions are transmitted to AWS, Chatbase, and OpenAI in the USA to process the requests. For Chatbase and OpenAI, this data is pseudonymized. They only indirectly allow conclusions to be drawn about your person. The assignment of the data to your person by these recipients outside the EU is therefore possible in principle, but also involves a certain amount of effort.

AWS participates in the Data Privacy Framework. Chatbase and OpenAI, however, do not.

Storage duration

We cannot make any statements about the storage period for AWS, Chatbase, or OpenAI.

We do not store your IP address or other identification markers in connection with your questions. This means that your inquiries are always anonymous to us. Logs that contain personal metadata such as your IP address are regularly deleted or anonymized in Hohenheim after two weeks at the latest. The entries and chat histories of all users are also processed in anonymous form for research purposes..

Right of revocation, right of access to information, right of rectification, and right to lodge a complaint

You can revoke your consent in whole or in part at any time with effect for the future.

You have a right to access information about the processing of your personal data as well as to rectification or erasure of the data, and you have the right to restrict the processing of your data.

You have a right to data portability.

You may object to the processing of your personal data in whole or in part at any time.

You have the right to lodge a complaint against the processing of your personal data with the State Commissioner for Data Protection of Baden-Württemberg.

Responsibility and contact possibility

Legally responsible is the University of Hohenheim, Schloss Hohenheim 1, 70599 Stuttgart, represented by the President, Prof. Stephan Dabbert.

Information about the Data Protection Officer can be found here.

Disclaimer for the prospective student advising chatbot

The AI chatbot offers general information and support on study topics and is not intended as a comprehensive advising service. The information provided does not replace individual advice from qualified personnel. While we endeavor to provide accurate and up-to-date information, we assume no liability for the accuracy, completeness, or timeliness of the information provided by the chatbot. Since this is a chatbot developed with artificial intelligence by ChatBase and OpenAI, it cannot be ruled out with certainty that the bot generates false information or hallucinates. Decisions made on the basis of the information provided by the chatbot are the sole responsibility of the user. It is therefore advisable to consult and check the information obtained through the AI chatbot with other sources and/or advising services of the University of Hohenheim. The university accepts no liability for direct or indirect damages arising from the use of the information.

Area of applicability

These Terms of Use govern the use of the chatbot for study advising (in the following referred to as "chatbot") implemented with artificial intelligence and provided by the University of Hohenheim. By using the chatbot, you agree to these terms and conditions.

Service description

The chatbot provides information and support on various topics related to studying, including choosing a degree program, the application process, financing studies, and more. The chatbot is intended to serve as a first point of contact and help users to find information quickly.

Rights of use

The information provided is intended for personal, non-commercial use. The information may not be passed on or used for commercial purposes.

No guarantee

The information provided by the chatbot is of a general nature. Although we endeavor to provide accurate and up-to-date information, we can make no guarantee that the information is accurate, complete, or up to date.

Limitation of liability

The chatbot is used at your own risk. The university accepts no liability for direct or indirect damages arising through the use of the information or this technology.

Changes to the Terms of Use

We reserve the right to change these Terms of Use at any time without prior notice. Continued use of the chatbot after such changes shall be deemed to constitute acceptance of the new Terms of Use.